Subscriptions
You may cancel a directly billed recurring subscription at any time before its next renewal. Cancellation stops future charges, and access ordinarily continues through the end of the paid billing period unless the product terms state otherwise.
Initial-purchase refunds
Unless a product-specific offer states different terms, you may request a full refund for a first-time direct software subscription within 14 calendar days of the initial charge. We may deny a refund where substantial service usage, downloadable deliverables, or completed custom work makes a refund unreasonable, except where law requires otherwise.
Renewal charges
A refund request for a direct renewal charge must be submitted within seven calendar days of the charge. Refunds are generally available only when there has been no substantial use after renewal. Partial refunds for unused time are not otherwise provided.
One-time licenses and services
One-time software licenses become non-refundable after the license or downloadable deliverable is issued. Implementation, onboarding, support, and custom-development fees become non-refundable as the corresponding work is performed, according to the written quote or service agreement.
Duplicate, erroneous, or unauthorized charges
Contact us promptly if you believe a charge is duplicate, erroneous, or unauthorized. We will investigate and correct confirmed billing errors. To help us locate the payment, include the purchaser's name, email address, charge date, amount, and the last four digits of the payment method—never send a complete card number.
Marketplace purchases
Purchases made through Shopify, Apple, Google, or another marketplace are canceled and refunded through that platform and are subject to its rules. Contact us if product support is needed, but the marketplace may control the billing decision.
How to request help
Email privacy@tersheholdings.com or call (717) 577‑7491. We typically respond within two business days. Approved refunds are returned to the original payment method; banks and card networks may take additional time to post the credit.